Terms and Conditions

Overview

All shipments are shipped FOB
Shipping Point. Once the package leaves our dock, it becomes the responsibility
of the customer, NOT Outlaw Desert Racing.

New Product Returns

  1. Product
    must be in original unopened condition.
  2. Return
    Merchandise Authorization (RMA) Numbers must be requested within 30 days
    from the original invoice date.
  3. Return
    Merchandise Authorization (RMA) Numbers will expire after 60 days of issue
    date.

Customers may return a product purchased from Outlaw Desert Racing
up to 30 days from the original invoice date. The item must be
returned in “NEW” condition in the original packaging. Any product that
isn’t returned in original unopened condition will be subject to applicable
fees.
 A Return Merchandise Authorization (RMA) request email must be
completed and submitted for approval before an RMA Number can be issued. The
RMA Number is subject to the limitations and procedures set forth below. Return
authorizations (RMA Numbers) will expire 60 days after the
date of issue.

Non-Returnable Products

  1. Special
    order items
  2. Items
    that have been installed, mounted, welded, or altered in any way
  3. Items
    purchased from our “Scratch and Dent” inventory
  4. Discontinued
    products
  5. Electronic
    tuners that are VIN Locked

Shipping Errors

1.       Carefully inspect all
shipments upon receipt to verify items received and quantities.

2.       Contact Customer Service
at 505-980-8114 if there are any discrepancies. Please have your Sales Order
Number ready.

3.       Shipping errors must be
reported within 5 business days of receipt of the package.

If you have received fewer items than the quantity ordered or a
different item from the one ordered, call 505-980-8114 and speak to a Outlaw
Desert Racig Representative. If an incorrect item is sent a return label will
be issued so that the item can be returned. The correct item will be shipped
and/or a credit will be issued.

Return of Defective
Items/Warranty

1.    
Defective- Items that do not function correctly or are flawed in a
material way at the time of receipt are considered defective.

2.    
Warranty- Items that stop working after installation can be
considered for warranty.

a.    
Warranties and repairs are handled by the manufacture not Outlaw
Desert Racing.

b.    
Manufacture warranty information is available on manufacture web
sites and may vary.

c.     
Warranty Credits are not guaranteed and may vary depending on the
manufacture.

The manufacturer may require you to work directly with them to
authorize the return of defective or warranty items. We can help customers in
obtaining the information from the manufactures for the return of defective or
warranty items.

Parts Damaged in Shipping

  1. Credit
    for damaged packages is dependent on carrier claim results.
  2. Expedited
    shipping is at the customer’s expense for replacement of damaged items.

Small Package/ UPS, FedEx, and
USPS

For damaged UPS or FedEx
shipments, please call 505-980-8114 for a Outlaw Desert Racing Representative
within 5 business days. We will handle the claim on your behalf.
Shipping
companies require the original packing for inspection. It is the customers’
responsibility to keep original packaging.

LTL Truck Shipment

Inspect all products for
damage and confirm product quantity at time of receipt. 
If LTL shipment is damaged
refuse receipt. Signature of receipt is confirmation that product is received
in good condition.
 Notify us at 505-980-8114 within 24 hours if
you refuse LTL shipment due to damage.
If LTL shipment is damaged in transit replacement of product is subject to
availability.

Electronics

  1. Electronic
    products are not returnable, except for unopened items within 30 days and
    items received in damaged or defective condition.
  2. An
    RMA will not be given without a serial number. Serial numbers will
    be cross referenced with and must match our database.
     If they do
    not match, an RMA Number will not be issued.
  3. When
    retuned item is received, the serial number will be checked and must match
    the RMA for credit to be issued.

Unauthorized Returns

  1. Items
    returned to Outlaw Desert Racing without a valid RMA number will not be
    processed.
  2. If
    an unauthorized return is received, we will hold it for 5 business
    days
     during which time we will attempt to contact the customer to
    provide the option of shipping the products back at the customer’s expense
    or disposing of the product without credit.
  3. Outlaw
    Desert Racing is not responsible for unauthorized return charges including
    freight or applicable disposal charges.

Warranty Returns

  1. Warranty
    returns are processed in accordance with the manufacturer’s warranty
    policy.
  2. Outlaw
    Desert Racing is not liable for warranty issues.
  3. Please
    call our customer service department at 505-980-8114 for assistance.

Drop Ship Items

  1. Drop
    shipped items should be returned directly to the manufacturer, please
    refer to your original sales order for verification.
  2. Please
    call our customer service department at 505-980-8114 for assistance.

Return Instructions

  1. Carefully
    box the item(s) being returned
  2. The
    RMA Number MUST be clearly written on the shipping label
  3. Place
    the RMA Form inside the box IF the package has already
    been opened. If the box has not already been opened DO NOT open
    it.
  4. Ship
    only items that are authorized
  5. Ship
    to the Return Address provided
  6. Return
    labels are available for an additional cost upon request
  7. Keep
    a copy of your tracking number for proof of delivery in case of the event
    that it is needed

*Disclaimer: Freight Collect
Shipments will be refused by Outlaw Desert Racing. Returned items damaged due
to inadequate packing by the customer will be subject to an additional 15%
handling fee or loss of credit. Outlaw Desert Racing is not responsible for damaged
or lost shipments.

Credits

  1. Credits
    will be issued upon inspection and approval of the returned items.
  2. Credit
    will reflect any applicable fees or adjustments.
  3. Allow
    up to 10 business days from the date we receive the returned product to
    process the RMA and issue the appropriate credit.
 

PRIVACY POLICY– We DO NOT sell, give, loan, donate any of
your personal information!  Your privacy
is priority to us. 

Need help?

Contact us at {email} for questions related to refunds and returns.